Bad product and worse attitude. We ordered and had delivered a load of door frames for a job site. One of the frames were badly twisted, I mean really bad. Out by 15mm and no way to get a good grip on tin stud. So naturally I took the one frame back to get it exchanged but the attitude I got from the depot manager was absolutely disgraceful and they wouldn't exchange. ***Update*** I have already emailed you 5 days ago as requested but yet to receive any response. ***Update*** And then these clowns shut our account, because Howdens don't believe in customer service.
NEVER AGAIN!! This will be the first and last time I will be buying from Howdens Salford. Horrible staff and customer service. A lot of items in the delivery were missing or completely wrong and to top it off they actually made me pay for replacing the undelivered items!! Also, the fact that they don't advertise their prices is a big turn off. I will be advising everyone I personally know to stay away from Howdens.
Don't buy Kicthen in this store no experience and bad service ,when you place your order before they will 100% promise after you paid the Kicthen guy will said to you I not Manager can't do any things. Then you will be trouble.
I call them as i wanted kitchen quickly, their first question was do you have trade account. as i wanted to do kitchen by my self and I clearly mentioned that I don't have trade account. they told me that is not problem, and was nice on phone and so I booked design appointment for next day. I already had design and measuring with me so it was just putting those data into there system and get quote I got quote which very similar to B&Q and Ikea. they mentioned that whole kitchen can be deliver in couple of day, as I wanted to get kitchen delivered soon i went for it and ordered it. All problem starts now, after payment they told me that they cant give price list of every item, so i have no idea what is charge against what item, they told me that they sell kitchen as whole. after asking details of item i am going to get on delivery they just provided me screen shot of basic items but not full list. I again phone them and asked, what is configuration of units like, soft close ect, and they told me it will not be soft close. My mistake was I assumed that soft close is petty standard now. if they provided full list i could have figured out Delivery was scheduled for Friday evening and I got call they cant deliver it and will do it next day, fair enough. next day delivery come and delivery guy dumped everything in my house , I am totally clueless as I did not know what Item I was receiving and how many. at the end delivery guy asked me to sign paper work for delivery which i did. over inspection of all items I found that quite few items are missing or not delivered. So i called them and they told me that it will be delivered next week. they should have been transparent on that, my whole point of ordering kitchen was to get it quickly. next week again they delivered partial items and still some stuff are missing, also by now I found that one of the door was missing so I personally visited them and told that door was never delivered, however they refused to accept as i have singed paper work given by delivery guy, my mistake, so i have to pay for that door again. While writing review, still waiting for delivery of remaining stuff. My suggestion is if you are not trade person, don't go to them. there service is poor and no transparency.
