After changing appointments due to the rail strike, I had an amazing appointment with Charlie. I knew the piece I wanted before visiting the store so they were able to order it in for me, both Charlie and Matt were friendly and helpful and, as the pendant is to be alter, look forward to returning to collect it. My advice is to book an appointment to avoid disappointment.
My earrings only lasted 3 months before breaking. I sent them back for repair only to be told there is a £50 repair charge, plus postage because id had them longer than a month. I was told after i’d paid for the repair I would have a years guarantee. Their policy makes no sense whatsoever! Surely better to treat customers fairly and give a years guarantee to start with…. Needless to say I will not be buying from Tiffany’s again.
Beautiful wearables and really nice staff. We always enjoy a short visit. Just remember you need a booking so you can be served properly by the nice people working there ????
Someone else has mentioned about being profiled. I have just been into the Manchester shop. Firstly I was ignored for at least 5 minutes, even though there were 3 staff talking to each other with pads in their hands. I left to try again later and actually said to my husband I must look like a Tiffany customer, even though all the jewellery I had on was Tiffany. I was going to treat myself to the matching necklace to my bracelet for my 50th. I returned later to be stopped by an assistant saying I would need to book an appointment, at which point I'd had enough and Tiffany's lost my custom.
